Fugent Joins the Hey DAN Suite of Services

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Hey DAN has acquired Fugent, effective November 1, 2020.

Hey DAN acquires FugentNEWTON, NH, UNITED STATES, April 14, 2021 /EINPresswire.com/ — Hey DAN, the leading voice-to-CRM solutions provider has acquired Fugent, a sales engagement management platform. “The financial industry has become ultra-competitive. Combining Hey DAN and Fugent’s solutions into a single sales enablement platform will provide enormous value to our collective clients, and allow them to better serve their customers,” says Kate Zeid, SVP at Hey DAN. “Our clients no longer have to piecemeal their sales enablement solutions together. With the addition of Fugent, Hey DAN can now serve sales teams from booking their first interaction to facilitating the last mile.”

“We are excited to combine our knowledge and resources with an industry leader like Hey DAN,” says Greg Gaitanos, VP of Operations at Fugent. “Our self-service scheduling features will enable Hey DAN clients to not only book more meetings, but higher quality meetings, shortening the sales cycle. Fugent’s automated real-time email-to-CRM integration enables clients to engage with the right customers at the right time.”
This strategic acquisition of Fugent strengthens Hey DAN’s suite of sales enablement services for the modern salesforce. With Hey DAN and Fugent combining forces, financial professionals will save hours of time. It will improve the quality of information for better customer relationship management and provide meaningful insights to increase engagement that is convenient and easy for the client. With a combined 37 years serving financial institutions, from global leaders to boutique shops, Hey DAN’s acquisition of Fugent is poised to grow its market share and enable the combined organization to continue to be an industry leader.

About Hey DAN: Hey DAN, formerly Dial-a-Note, combines technology with human intelligence to deliver the most accurate voice to CRM solution on the market. Since 2006 Hey DAN has been trusted by multinational corporations, and small to medium businesses. Hey DAN’s clientele has a market value of over $8 trillion, including virtually every major firm on Wall Street. Contact Hey DAN at 888-788-8022 or info@heydan.ai.

About Fugent: Founded in 2000, Fugent is a territory level engagement tool that helps wholesalers create a branded presence in their territories and build deeper and more profitable relationships with their advisors. For more information, visit www.fugent.com, or contact Fugent at 614-869-3358 or info@fugent.com.

 

Source: EINPresswire

Why Some Businesses Still Don’t Use CRM

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Customer Relationship Management is every modern business’s oracle. It hosts and produces precious data the world of sales needs to win.

Any serious sales executive who’s ever used the likes of Salesforce or Microsoft Dynamics will pretty much tell you that it has become their lifeblood.

But, why do some businesses tend to ignore or shy away from it? Here are a few reasons why.

It Becomes Overwhelming

We now live in a world where laboring to good old filing cabinets and phonebooks are mentally dragging, and the convenience of cloud-based systems and advanced search bars make more sense.

If most salespeople and marketers rave about the treasure that is CRM, why is it that a lot businesses still haven’t caught on? Is missing out really an option  for smaller players?

Forbes relates having to deal with ‘too much’ data with the anxiety of cramming for exams. With the new technologies crowding the internet, it’s not inevitable to feel this way, especially without proper support.

Let’s get one thing straight. CRMs are designed to make business easier, not harder. All you have to focus on is finding a provider that can tailor-fit a CRM system for your business. With proper CRM adoption training, familiarizing and a little bit of faith, you’ll be sure to find in the end that it is worth the squeeze.

 

They don’t understand its value.

Have you ever wondered why some businesses grow faster and some don’t? Did you ever find out what kind of system they use to scale their businesses? Chances are, they’re more willing to try new things like CRMs in order to level up.

Metrics-driven sales is key to cost-effective marketing. It makes a world of a difference to see which sales practices work best for you when you can collect relevant data with just a click of a button.

Without CRM systems, not only do you miss the opportunity of having more time and resources to far more effective sales strategies, but you could also be risking your business’s success.

They don’t know its long-term benefits.

Sure, you’ll have to make an investment for something like Salesforce and CRM adoption training, but what you get in exchange would be a start to optimizing metrics-driven sales.

If you’ve ever gotten a hold of potentially useful data but never really found out what to make of it, then you must know by now that a Customer Relationship Management system is what you need.  CRM systems now not only host the data, but offer add-ons that help you make sense of the data and create actionable insights for both sales and marketing teams alike.

Through time and as you adapt to making your CRM system part of your sales initiatives, you will be able to gauge the return of investment in the value of the data that you preserve in your sales operations that eventually will give better insights  to improve your sales performance.

 

Taking it a Step Further

As CRMs become of real value to companies there is still a question of time in keying in entries to the CRM by your sales personnel vs them actually selling. Oftentimes you want your salespeople to focus on what they are good at: SELLING.

For such situations, companies like Hey DAN provide total support to your sales teams through their Voice to CRM solution that combines artificial intelligence with human expertise. At the end of the day, the sales meeting happens, it gets recorded (voice) and directly entered into your CRM, and ready the next day.

Hey DAN provides full CRM data entry support that’s voice enabled to ensure your company gets better and more timely data into your CRM.

Creating Better Restaurant Experiences with Salesforce

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In the beginning, many people thought CRM was a tool reserved mostly for more tech-based companies. However, through the years, more and more businesses have realized its immense value for almost every other industry.

Salesforce has long been at the forefront of innovative CRM tools. There are plenty of reasons why business owners should consider them as their sales partners. If you’re a restaurant owner thinking of investing in Salesforce as a CRM tool, here are a few reasons why:

Better Marketing Campaigns

While the internet makes it easier to speak to customers like never before, it also increases the competition you have for their attention. To keep your customers engaged, they need to feel that you remember them and their preferences.

Using Salesforce, you can make better campaigns that are triggered your customer’s actions and reactions. Salesforce helps put together a unified customer profile that helps you understand customers like never before.

 

Reward Loyal Customers

With thousands of restaurants as your competition, it’s no wonder why you have to retain your customer’s attention. Several studies have found that it’s at least six times more expensive to acquire new customers versus keeping current customers.

Salesforce helps you build loyalty programs to give customers incentives such as discounts, exclusive sales, and promotions. With this, you can differentiate yourself from the competition every step of the way.

 

Improve Your Services

Through gaining knowledge about your customers, you can find out why they want to dine with you and make more moments like it. With customer data at your fingertips, your teams can make decisions better and faster.

With Salesforce, you can easily manage customer reservations, create tickets for customer inquiries, and inviting feedback on every aspect of your business. Integrating information from your website, social media, and in-store feedback creates a more holistic view of your customers and what they think of your service. From there, you can improve every aspect of their experience to maximize their satisfaction.

 

Manage Your Branches

For businesses that have several franchises, staying on track with all of them can be challenging. Between monitoring sales and calculating targets with varying currencies, Salesforce has all the tools that you need to measure performance well.

By keeping the data of your various branches organized, you can make sure that the sure the quality is always up to standard for your brand. Creating a central information repository of your suppliers, staff, and team members can help your franchisees save time and effort.

 

Better data leads to a Better Restaurant Experience

Gone are the days that all restaurants need to succeed are good food and ambiance. These days, customers are a lot more discerning. From booking, actual dining experience, and every communication in between, there are plenty of opportunities to set you apart from your competitors.

Through the years, CRM has proven to be a necessary tool that every restaurant should have but at times a pain to maintain and keep updated. By getting Voice to Salesforce solution, all your data can be transcribed to your CRM automatically. Combining crm specialists and artificial intelligence similar to the debunked Einstein Voice, your restaurant can stand at the forefront of leading customer experience at every touchpoint.

Why Your International Sales Teams Need Salesforce

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Through the years, Salesforce has gone from a go-to application for small businesses to one of the best CRM systems out there. From non-profits, schools, restaurants to large corporations, there’s something in it for everyone.

However, there’s one team in particular from your company that will benefit from the Salesforce the most – your international sales teams. Here’s why:

 

5 Salesforce Features for Your Sales Teams

Salesforce offers many options that keep your sales teams always on top. There are several features that you can use to take your sales processes to the next level. Here are a few of them:

 

Why Your International Sales Teams Need Salesforce

Guide Users with Path

Help your sales representatives make sure the data they enter about your customers is always complete. Through paths, Salesforce guides your sales teams throughout every step of the various business processes. From spotting opportunities to nurturing a lead into a sale, Salesforce will be there to stand by your reps every step of the way.

 

Opportunity Teams & Splits

With Salesforce, opportunity teams can easily collaborate on nurturing leads. By splitting teams into roles such as a sponsor, support agent, or project manager, you can also allocate the appropriate credits based on their contribution to the sale. Through opportunity splits, you can automatically share revenue, update personal targets, and give people the right compensation for their efforts.

 

Territory Management

For larger companies, territory management helps keeps track of the various areas you operate in. Salesforce helps organize your territory models for the best coverage to understand the effectiveness of your campaigns. With customizable components that let you create and preview strategies, you can refine your model with ease.

 

Currency Management

Using Salesforce, your company can easily consolidate the various currencies from the countries you operate in. By managing the currencies of your opportunities on Salesforce, your forecasts, quotes, and reports will automatically adjust to the active currency based on recent exchange rates. With this, you can keep everyone on the same page regardless of where they are in the world.

 

Collaborative Forecasts

Avoid tension at the table during sales target discussions. Using collaborative forecast, your sales team can predict revenue and quantity from your opportunity pipelines. Setting up quotas, adjusting forecasts, predict sales, and more is easier with Salesforce. You and your team will always be on the same page, and you can align your targets as often need to.

 

Manage Your Sales Team Better

For many global companies, international sales can be a handful. With varying time zones, currencies, and targets, consolidating data, and targets can be challenging. Salesforce eliminates a lot of the issues that many companies used to struggle with.

However, adapting to new software isn’t also easy for everyone, and it would be especially difficult for people as busy as sales professionals. If you’re looking to give them another helping hand, you can ask for the assistance of specialists like Hey DAN.

Hey DAN has a complete Voice to SalesForce CRM solution that can easily be connected that is AI powered similar to Einstein Voice.

Automatic Speech Recognition in Einstein Voice

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Einstein Voice combined the power of artificial intelligence through voice technology and CRM. Using only voice commands, Einstein Voice users were able to take advantage of the several cloud-based resources and the Salesforce CRM system. From being reminded automatically of meetings, alerts to the status of business objectives, there are several ways you could have utilized Einstein Voice.

In combination with Alexa, Siri, and even Google, Einstein Voice spoke directly to mobile apps or through smart speakers such as Echo and Google Home. Einstein Voice goes beyond just passively dictating important information. It could also suggest the next steps and even execute tasks. Einstein Voice really set the bar high until SalesForce.com decided to abandon the project altogether but understanding it worked is a great focal point on how voice integrates with CRM with AI capabilities. Let’s look at the different aspects of its implementation:

How does automatic speech recognition work?

Before we can understand how Automatic Speech works in Einstein Voice, it is necessary to understand what Automatic Speech Recognition (or ASR) is.

ASR is a type of technology that allows humans to speak to computer interfaces conversationally. Mimicking human conversation, advanced ASR enables users to talk to virtual assistants and execute commands through them.

For ASR to work, it has to pass through a channel that can process human voices through a microphone and feed it into the right places for processing.

The Einstein Voice Assistant

Einstein Voice worked by transcribing the audio from users through their devices and runs them through natural language models, converting the spoken word into a machine-readable format. Afterward, Einstein could classify it into the necessary categories and forward it towards the right data centers.

Einstein would search the Salesforce system to extract and normalize inputs. Next, Einstein Voice would either tell you what you want to hear or show the fields that you want to see through your mobile device screen.

Lastly, Einstein Voice did not just pull information from the CRM system. Einstein also analyzed the information that was requested and would ask users if they wanted to schedule more tasks or set reminders.

Einstein Voice promptly logged all concerns in detail. With this, repeat requests were more efficient every single time. Einstein Voice also ensured that logged events were up-to-date and contained all the necessary information or next steps.

Einstein Voice Replacement

With these, Einstein Voice was just scratching the surface of what voice to CRM technology could do before they quietly shut down services in 2020.

Despite this, many users are still looking for ways to take advantage of machine learning and the power of voice recognition technology for their CRM systems.

For users still searching for an Einstein Alternative, Hey DAN does all this and more. Hey DAN not only uses ASR to process your voice commands, but it also uses trained human specialists to verify information that technology is not capable of doing yet.

With Hey DAN, you can get all the benefits of an ASR integrated into any CRM software of your choosing. You don’t have to worry about migrating your data or teaching your team how to use new software. Hey DAN comes up with solutions that will enable your sales force and be the Einstein Voice Replacement to further improve your sales.

Why Your Company Needs Voice to CRM Technology Today

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Adoption for new and innovative technology always takes time. When it’s primary users have their hands full with endless task lists, it’s no wonder why it takes teams a long time to adapt.

For fear of hampering existing productivity, many decision-makers like veteran sales leaders refuse to change what they have always done. No one has time to make space in their busy schedule to train teams from the ground up.

Despite this, there are endless benefits that come with using intelligent voice technology. After getting over the initial learning curve, companies that invest in transitioning their teams benefit exponentially.

Here are a few reasons why your company needs Voice to CRM technology today:

Organized Data

An effective voice to crm program keeps track of all logs of every concern or request that you make. You will never have to worry about losing client information on the go ever again. Integrated with your CRM software, voice technology keeps data more accurate, up-to-date, and relevant.

Higher Productivity

Voice to CRM technology helps eliminate hours spent manually typing sales data. An estimate of 2/3 of all sales professionals spends their time doing work unrelated to their core functions. Many salespeople struggle with many types of administrative work. Sometimes, these include expense filing, meeting information, and scheduling. With the freedom to dictate meeting notes, details, and tasks, Einstein Voice opens up more time for salespeople to find more clients and close sales.

Increased Happiness

Overall, employees who feel like their time is valued are happier. With better ways to spend their time, they can find more moments to breathe and relax in between meetings. While the initial months of implementation might be challenging, making sure it goes smoothly would guarantee happiness for years.

 

Voice to CRM Technology is your Einstein Voice Replacement

Investing in voice to CRM technology should be a priority for companies who rely on their people always on the go. Gone are the days that your teams need to go back to the office to file reports, send updates, and automate activities.

While Salesforce has closed the doors on Einstein Voice, you do have other voice to SalesForce CRM options that provide the same, if not more.

Using just your voice, Hey DAN can take your CRM system to the next level. Using machine learning and human empathy, Hey DAN helps you populate, maintain, and improve any CRM system of your choosing.

Hey DAN is coming up with a real Einstein Voice replacement that should be available in the SalesForce marketplace this year.

3 Tips To Improve the Expense Reporting Experience

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Expense reporting is the bane of many teams. From sales teams who have to take time out of their precious schedules to the accounting teams who have to sort through them for their companies or clients, it’s often a lot of work for everyone.

When the expense reporting procedure is unnecessarily long-winded and stressful, it discourages employee truthfulness and accuracy. Inefficient expense reporting processes open a host of other issues that come out when the management is not aware of what kind of financial support their employees need for them to succeed in the role.

To avoid issues relating to late or inaccurate expense filing, companies need to establish clear policies and processes. Here are three tips on how they can do just that:

 

Include Employees in the Planning Process

Instead of just purchasing expense filing software, companies should allow their staff to recommend what they think is best for them. Many times, the management doesn’t have complete visibility on the experiences of their employees and their actual needs.

By having employees become active members in the decision-making process, they are also more likely to champion the software. When employees feel part of the planning process, it increases the rate of adoption and the likelihood of continued use.

 

Simplify the Process

The last thing that salespeople need is another complicated system. When policies are not clear, it will lead to either time-consuming mistakes or possibly even fraud. Increasing transparency on what is or is not allowed should prevent them from purchasing from unverified vendors, buying tickets priced beyond the budget, or not staying in preferred hotel chains.

Policies should also be regularly re-visited so that companies can continually give more budget for what their teams need and reduce it for what they don’t.

 

Digitalize The Experience

Instead of relying on physical papers and manual calculations, using automated reporting software can help decrease the possibility of human error. It makes the process more efficient, effective, and complete.

Using software or apps can also utilize notifications and reminders to make sure that employees never miss another expense reporting deadline again. With a few clicks and photos, they can keep everything they need in the palm of their hand.

While expense reporting is likely never going to go away, it doesn’t have to be a hassle all the time. With the rise of technology, many solutions have been popping up to help teams deal with admin tasks better.

 

Hey DAN’s Voice to CRM technology is a CRM tool that many sales teams will appreciate. Other than a host of other solutions that include meeting note-taking, follow up calls, and data management, Hey DAN helps teams with actual CRM data entry services combined with the technology deployed as an Einstein Voice replacement (Voice activated AI in CRMs)

With Hey DAN, Sales teams will never have to worry about filing for their expenses. They won’t have to think about missing receipts, forgetting how much they spent on clients and pertinent deadlines for their expense reporting and reimbursement.

How to Use Salesforce for Remote Schooling

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Moving to remote learning has been difficult for everyone, whether it’s the students struggling to get their requirements on time or teachers having trouble responding to all the parents asking for help.

Multiple stakeholders often mean that data is routinely lost in the noise. Also, several systems have to be running to take the place of face to face education.

With so many things changing, it’s no wonder that many schools are finding it hard to cope. Many parents, teachers, and students need all the help available.

Thankfully, Salesforce is here to save the day.

 

3 Ways to Use Salesforce for Remote Schooling

 

Voice to SalesForce for Schools

 

While originally designed for small businesses, Salesforce has expanded to use its advanced CRM system to help schools navigate the modern world.

With Connected Schools, Salesforce helps manage multiple stakeholders into one cloud-based platform accessible anytime and anywhere.

But how exactly does Salesforce do it? Here are a few ways of how Connected Schools can help you engage your stakeholders:

 

Admissions

Salesforce is a great way for schools to entice, engage, and process the admission process. From reaching out to potential customers through various lead generation mechanisms to the onboarding procedure, Connected Schools is a great way to make a solid first impression.

Using Salesforce, schools can easily provide information about the demographics of their current student body and that of their alumni network.

Schools can easily identify the demand for certain degrees, both by interested potential students and the likelihood of job success after graduation.

 

Increased Communication

With its automated systems, communications between the management, staff, and students can be almost seamless. Keep everyone aligned with important dates, announcements, and changes that will affect the overall community.

Additionally, In addition, you’ll never have to worry about missing even the most intimate of moments. Keep your community engaged by remembering birthdays, work anniversaries, and even special dates in your school’s history.

 

Student Status

The internet is an amazing innovation to aid students in their growth through their time in your school. However, it is also full of distractions. Left unchecked, it can keep students from focusing on fulfilling their requirements.

With Salesforce, students can be reminded of important deadlines, submissions, and presentations that they need to be aware of. In addition, schools can also track student performance and accurately predict the number of expected graduates.

Schools can also track the necessary headcount for each class. These can aid in hiring processes to match the incoming needs of the students.

 

Making the Most Out of Salesforce Connected Schools

While a great CRM tool is important, clean data is necessary to make the most of it. With new students and teachers coming in, it’s hard to keep track of everyone who needs to hear what you have to say at the right time.

With Hey DAN’s Voice to SalesForce solution, your school is less likely to struggle with keeping your data accurate. Through a combination of machine learning and human specialists, Hey DAN keeps your Salesforce CRM up-to-date and usable to ensure optimal communication.