Data Quality Standards are systems and documented naming conventions. They represent, define, and format common types of data before database integration. Often enforced through standard templates, forms, or software, they are necessary to maintain and increase data quality within CRM systems.
Consequences of not having CRM Data Quality Standards
In a recent study by Econsultancy, they estimated that the bottom line of 88% of companies studied lost up to 12% of annual revenue due to poor data quality. The costs incurred were due to marketing, ad spend, and wasted resources.
The effect of poor quality data goes beyond just revenue. Bad data also affects employee morale and experience. When customer service representatives have inaccurate information, they have a difficult time providing help to frustrated customers.
Some of the biggest losers in the face of bad data quality practices are the sales representatives who go to meetings unarmed, having the wrong information regarding the client, and wasting their time creating proposals for the wrong kind of customers.
Without proper data quality standards, companies run the risk of both losing sales and losing the trust of their employees.
Benefits of Strong CRM Data Quality Standards
Creating a standard for all the data encoded into your CRM system is the first step in maintaining data quality. Through a consistent data entry structure, both the data encoders and the CRM system process data faster, more accurately, and effectively.
Besides saving time and money, it reduces the likelihood of bad data in all its forms – fraudulent, invalid, duplicate, obsolete, and incomplete. Strong data quality standards create reliable reporting and analysis.
Strong Data Quality Standards ensure that your company is compliant with data regulations and prevent miscommunication among internal teams. When employees know that the data given to them is accurate, they can contest unreasonable targets, focus on the high priority clients, and make sure that the right person is credit for their success.
Overall, data quality practices lead to better relationships with your customers. When customers feel heard and remembered, they are more likely to trust and engage with your brand leading to a more meaningful relationship and higher sales.
In conclusion, increasing data quality is not a one time job. It requires consistent enforcement of data quality standards. While this may sound straightforward, there are many reasons why upholding a data quality standard is not easy for every company.
Thankfully, you don’t have to do it alone. In recent times, there have many multiple service providers who can help you uphold data quality standards as painlessly as possible. With their machine learning-enabled voice to CRM technology, Hey DAN is the perfect partner to make sure that your data entry process is always up to standard.
Hey DAN eliminates the hassle of the data entry experience and allows your teams to integrate quality data with just a call. Additionally, Hey DAN can increase your overall data quality by providing you with regular data management, data cleaning, profile updating, and more.
SFDC for Accounting Firms
/in Articles, SalesForce CRM, Voice to CRMWhen it comes to dealing with money, companies can be very particular when it comes to knowing exactly what is going on with theirs. It should come as no surprise that accounting firms are always on their toes.
Building trust with clients takes time, effort, and continually providing the value that they pay for. With so many accounting firms to choose from, setting your team apart with great customer experience is key.
Thankfully, Salesforce helps make sure that you never drop the ball on your customers. Using the world-renowned CRM platform, you can bring your relationship with your customers to the next level. But how exactly does Salesforce help you do that?
Once upon a time, accounting firms build their client base from years of work and referrals. However, these days clients have more options to choose from.
To stay on your potential client’s radar, Salesforce helps you nurture them throughout every stage in the sales funnel. Salesforce will pave the way for automatic follow-ups, internal reminders, and more.
Relationship Management
Sometimes, keeping clients is just as difficult as finding new ones. When you have multiple companies in your care, it can be easy to miss schedules. Additionally, conversing with several team members across functions may not be so straightforward.
Salesforce helps keep track of every single relationship seamlessly. You do not have to worry about forgetting the important dates and deadlines.
What is Voice to CRM?
Stay Connected
When it comes to working with clients from high-pressure environments and industries, attrition can be challenging. Maintaining institutional data is key to making sure that a change in point person does not mean losing the relationship.
Through Salesforce, you do not have to worry about dropping the ball when closing a deal because you have to speak to a different person. Salesforce picks up where your last discussion was left off so that you do not have to keep starting from scratch.
Personalized Systems
Depending on the size, stage, and status, clients will need a tailor-fit CRM system that can keep track of the numbers that matter. Various companies will have their own workflows, organization charts, and reporting deadlines unique to them.
Instead of a system set in stone, Salesforce is customizable to every need from reporting templates, currency conversion, times lines, and more.
Voice to SalesForce CRM
It is no secret that Salesforce is here to stay. However, it is completely understandable if you think that it is a lot to take in all at once. After all, accounting firms do more than just managing relationships but also do the actual accounting work.
Thankfully, you do not have to dive into Salesforce by yourself. By working with seasoned professionals from Hey DAN, you can utilize all the best Salesforce features without even breaking a sweat. Using a combination of machine learning and human experience, Hey DAN can help you build the CRM system of your dreams and keep it running smoothly as possible for as long as you want.
6 Steps to Prepare an Expense Report
/in Articles, CRM Data Entry, Expense Reporting, Voice to CRMExpense reports are necessary when it comes to tax season, as many of them are deductible to the final amount companies owe. They also are good to have during budget planning. Starting from being able to identify which expense can be optimized or how much teams need to fulfill their role, it’s a necessary part of every organization’s operations.
While making expense reports can be overwhelming, it doesn’t have to be. Here’s how you can easily prepare an expense report:
Step 1: Create or Choose Template
A template is a file that contains the necessary fields that teams need to file for sales reports. From the vendor name to the amount, companies will have their specifications on what should be in the expense report.
If you don’t want to make a template from scratch, there are many templates available online for free or software that can make it for you.
Step 2: Add Itemized Expenses
Expenses need to be per expense item. After making sure that the right client is tagged, salespeople filing the report should make sure that they are in chronological order.
Step 3: Total Expenses
Expenses are totaled differently depending on the company. Usually, it is first added by category before the overall cost. When it comes to reimbursement, any overpayments done by the salesperson beyond the budget will not be paid for by the employer.
Step 4: Add Supporting Documents
To validate expenses, companies need proof of purchase from the vendors. These receipts often show the vendor’s tax identification numbers and location, which are both necessary when filing taxes.
Step 5: Send the report
Before sending your report, make sure that that total is correct, the supporting documents are attached, and your employee number or account number is displayed prominently. For emailed reports, make sure that you let managers signing off acknowledge your submission.
Step 6: Collect your reimbursement
While there is a process to send expenses, there is also a process to reimburse them. Make sure that you know your company’s policies. The reimbursement procedure often includes deadlines, payment details, and internal approvals.
CRM Data Entry Services
Despite having hundreds of tools at their disposal, many sales teams still struggle with filing expense reports. Most of the time, they have their time filled with a multitude of tasks. Salespeople not only find prospective clients, but they also manage relationships and close sales. Expense reporting is just one of the many stressful things they have to do in between all that.
With Hey DAN’s Voice to CRM technology, sales teams can file their expenses with just a call. Other than that, Hey DAN also handles data management, cleaning, and CRM integration. It’s the perfect tool for your sales teams on the go.
How to Use Salesforce for Your Non-Profit
/in Articles, Einstein Voice, SalesForce CRM, Voice to CRMWhen it comes to running non-profits, everyone knows that you always need to do more than your role. Between finding potential donors to engaging volunteers, you will never have enough time to finish what you have to do.
Thankfully, Salesforce is here to help. SFDC is a CRM tool designed to grow and nurture your non-profit community. From inviting prospective donors to sharing accomplishments with your volunteers, Salesforce helps non-profits make the best out of their resources. Here are a few ways how:
More Time Finding New Supporters
Volunteers and donors are the lifeblood of every non-profit. However, millions of non-profits always need an extra hand. Finding the right people to help your cause can be difficult in a sea of options. However, it is not impossible.
Salesforce helps non-profits keep track of interested supporters by tracking meetings, calls, and emails. In fact, Salesforce even lets you sync information about prospective supporters and recommend the best time to follow up with them.
Stay Engaged with Your Community
One way to make sure that your advocacy stays on top of people’s minds is to keep your community engaged consistently. Whether it is testimonials of the people you have helped or photos from a recent fundraising event, you can make sure that your followers know about every milestone with your non-profit.
Additionally, small things like greeting people on their birthdays and saying thank you for their support can mean all the difference. For the big moments, small moments, and everything in between, Salesforce is there to share it with your supporters.
Multi-Platform Usage
Whether you are on the road at a volunteer event or a dinner with potential donors, Salesforce keeps you on top of every customer touchpoint. For any questions about the data, how engaged people are, and your growth, Salesforce allows the data accessible right in the palm of your hands.
Build credibility by always having your number on hand. When working with non-profit organizations, trust is everything. Supporters need to know that contributing to your work will bear fruit. Having access to things on the go can mean the difference between keeping a relationship going or fading into obscurity.
Voice to SalesForce CRM with Hey DAN
With so many things on your plate, it is no wonder that non-profit professionals are looking for all the help that they can get.
Salesforce is an undeniably useful tool. However, it can get confusing and hard to manage. To make the most out of it, you need to utilize the various tools available and bring your CRM system to the next level.
Thankfully, with Hey DAN, you do not have to do these things alone. Hey DAN combines machine learning and human specialists to build your CRM system up to the highest standard. Not only will you be assured that your CRM system has the correct data entry, but that it is also always up-to-date.
With Hey DAN, you can rest easy knowing that you will never drop the ball and keep your donors, volunteers, and teammates on the same page.
4 Common Types of Sales Expenses
/in Articles, CRM Data Entry, Expense Reporting, Voice to CRMCompanies regularly assign budgets to sales teams to help them do their job. However, the total amount of expenses will never be exact. For salespeople to be free to spend while they’re working, many companies opt to provide reimbursement for costs incurred on company time.
Each company will have its own expense reporting policies and procedures. Often, the allotted budget for reimbursement and allowances depend on the nature of the company’s industry and the role of the person.
However, many companies share similar policies when it comes to what kind of expenses are reimbursable. Here are a few of them:
The 4 Common Types of Sales Expenses
Food Expenses
For many employees, especially those in sales, meetings are inevitable. Often, these meetings extend well into lunch or dinner. Companies often have a budget for teams who need to eat while trying to hit an upcoming deadline.
When it comes to meeting clients during meals, companies also want to make sure that they are well-represented. Sales representatives have a budget to treat clients to meals when trying to nurture the relationship into a sale.
Transport Expenses
In particular, some roles require employees to rarely in the same place twice, especially those in sales. Salespeople need to be wherever their customers are, and that sometimes means being at a different city every day.
With this, companies shoulder transport expenses that can cover everything from car rentals, petrol, bus tickets, or even flights. Companies need to know that their employees will be where they’re supposed to be and have the budget to get there without issues.
Lodging Expenses
When there’s a transport expense, there’s also likely a lodging expense. Traveling team members mean that they may frequently have to stay in foreign places to participate in everything from trade marketing events to closing deals.
Lodging expenses include rental fees for apartments, staff housing, or even hotel rooms. A recurring cost for salespeople, lodging expenses are for those who travel to meet clients from different countries or those who cover a large territory and need to have rest stops in between meetings.
Gift & Entertainment Expenses
When trying to get close with clients, salespeople often have to spend resources to make sure they’re happy. To do so, companies dedicate a budget for occasional gifts and entertainment that are essential to nurturing the relationship.
Professional Data Entry for Expense Reporting
Salespeople have an almost endless task list that they must keep up. Many of their administrative tasks often get pushed away in favor of fulfilling their core functions. Unfortunately, this leads to things such as inaccurate filing, missed deadlines, and possibly even not getting back their reimbursement.
To help sales teams, companies should invest in automating their company’s expense reporting procedures. By hiring professional crm data entry service providers, your sales teams can be sure that their expenses are correctly filed and on-time with just a call. Your sales teams will never have to worry about their expense reports ever again.
Common Tax Deductions for Small Business
/in Articles, CRM Data Entry, Expense ReportingOne of the reasons why companies should invest in expenses reports management is the tax benefits that come with it. For small businesses, it’s incredibly important to take advantage of these benefits and avoid the hefty fines that come when you do it incorrectly.
Small businesses can maximize company funds by getting the appropriate tax deductions on certain expenses. Employees can also spend on things that are essential for them to fulfill their roles without having to shoulder the taxes that come with them. If you’re a small business owner and you’re not aware of all the possible types of expenses you can deduct from your taxes, read on:
What are expenses?
Before we can go into detail about tax deductibility, we have to clear the air on what expenses are. Expenses are costs exclusively incurred in income production. These expenses arise from the day-to-day operations and are of not a contingent liability or capital expenditure.
How do expenses lead to tax deductions?
Small businesses can utilize these tax-deductible expenses to help lower the income taxes that they have to pay their government. Different countries have their prospective laws that will limit how business expenses are deductible per category.
While it can be confusing at first, small business owners can benefit a lot from tracking their expenses and filling the appropriate deductions. There are a few common tax-deductible expenses that small business should be mindful of during tax season:
Common Tax-Deductible Expenses for Small Businesses
It’s good to note that not all tax-deductible expenses should be allowed for reimbursement. Companies often have specialized policies that stipulate what kind of business expenses are necessary, depending on the role of the person involved.
Getting Professional Data Entry for Expense Reports
Tax deductions are useful for any company, especially small businesses. A great incentive to continuously improve operations, it is a boon to any business that knows how to take advantage of it.
However, many small businesses struggle with this because they already have their hands full working on their core products and offers. Before small businesses can get the benefit of tax deductions, they must be able to track their expenses effectively.
Through outsourcing to data entry service providers like Hey DAN, your small business can file your expense reports without breaking a sweat. With their machine learning-enabled technology, Hey DAN can help your team consolidate expenses that would qualify for tax deductions.
7 Practical Uses for Einstein Voice
/in Articles, Einstein Voice, SalesForce CRMEinstein Voice was a powerful voice to CRM tool that worked in sync with Salesforce. Before Salesforce shutdown Einstein Voice, it had a lot of practical uses.
With so many capabilities, Einstein Voice had the potential to improve the productivity of your business across units. Here are a few practical applications it offered that could have helped your company:
The most obvious practical use for Einstein Voice was its use for sales. Predictive lead scoring methodologies by Salesforce Einstein helped sales professionals make the most out of their meetings. By assigning scores to high-quality leads, sales teams don’t have to worry about wasting their time trying to convert low-value relationships.
Automated Follow-Ups
After finding good leads, sales teams need to nurture the relationship into sales. However, keeping track and following up with potential customers can still be a lot of work. With Einstein Voice, all they had to do was say when the follow-up should take place, and the automated reminders would keep them on track.
Predictive Content
Einstein Voice helped make sure that whatever your team knows about your customer, everyone else in your company would know about too. Using predictive content, your team would not have to spend so much time matching a customer with your offers. With advanced recommendation systems, predicting what makes your customers happy would have been automatic.
Activity Capture
Using the automatic integration with email and calendar features, you can bet that it could have helped identify customers with incomplete, inaccurate, or even fraudulent data. Users could have had a better understanding of how effective their campaigns were at any given time.
Sentiment Analysis
With its advanced system, Einstein Voice could analyze the tone and sentiment of conversations from over ten languages. By knowing exactly how your customers feel, you can build an experience that caters to what they look for with your brand, whether it is to appease a negative experience or enhance a happy one.
Case Escalation
Having irate customers is always part of the experience of every business. When issues are resolved and handled well, customers trust your brand more. Salesforce Einstein helped classify the situation of every customer and prioritized the concerns of those with the most urgent cases first.
Einstein Voice Alternative
Einstein Voice had a lot of wasted potentials that could have revolutionized the way your company does business. However, you still have other alternatives now that they have shut down their operations.
A Better Einstein Voice Option
With partners like Hey DAN, you can get the many practical uses of of their Voice to SalesForce (SFDC) CRM. Hey DAN works to give you all these same benefits as a legitimate Einstein Voice alternative that can help you maximize your CRM and optimize your sales team efforts.
Improve everything from your sales, marketing to customer service using Hey DAN’s CRM Data Entry service that combines human expertise with artificial intelligence via Voice to CRM. Make every experience with your company memorable and pleasant. Give your team the tools you need to succeed and do better work every single time.
Salesforce for Customer Service Professionals
/in Articles, SalesForce CRM, Voice to CRMCustomer-facing roles such as call center or customer service representatives can be extremely stressful. In the face of irate customers, it is challenging to keep a sense of professionalism and consistent positivity.
These days, customers are a lot more demanding. They expect that you remember previous engagements and do not like repeating details, especially those containing private information.To deliver an exceptional customer experience, it is no longer just staying pleasant under pressure. Customer service professionals require the help of technology.
How Salesforce Enables Customer Service Teams
Salesforce CRM is an incredible tool that customer service teams can use to keep customers happy and team members on top of every concern. Here are a few ways how:
Create Personalized Experiences
Personalized experiences are now the standard. Gone were the days that customers were satisfied with a generic answer to their issues. Nowadays, everyone expects that they never have to repeat themselves.
Salesforce keeps track of institutional data, which means that you’ll easily be able to pull information from your database when you need it. Your teams will only ever need a few seconds to find what you need to resolve any concern.
Salesforce Bot Automation
With the Salesforce bots, you can offload simple, recurring inquiries or concerns from customers. Not only will this reduce the number of customers that your team will have to manage, but it will also be able to do many basic functions to relieve backlogs.
From being able to proceed with customer identification to routing customers towards the right teams, Salesforce bots help keep customers feel heard and respond conversationally throughout every stage of their experience.
Derive Insights
Throughout a single conversation, with even just one irate customer, companies can discover many insights. By keeping track of all their concerns, your team can give feedback to the right departments. Whether it is the product or marketing teams, everyone benefits from knowing what needs to be improved.
Salesforce CRM for Customer Service
The strength of the Salesforce CRM for customer services is that it creates a holistic view of the customer. Salesforce prides itself as a complete service platform with real-time data accessible anytime from anywhere.
With all the functionalities that you need to have everything you need to know about your customer at the palm of your hand, dealing with concerns just got a whole lot easier.
Keep Your Salesforce CRM System Healthy with Hey DAN
However, a CRM system is just as strong as its data. No matter how sophisticated your tool, its success depends on the quality of data running through it.
With Hey DAN, your customer service teams will never have to worry about pulling the wrong information ever again. Hey DAN combines artificial intelligence and human empathy to encode, update, and maintain your system through their Voice to SalesForce CRM.
Hey DAN helps make sure that your customer service teams can trust the data they have and focus on making your customers feel listened to, their issues resolved promptly, and leave the conversation happy.
Data Quality Standards for CRM
/in Articles, CRM Data Entry, Voice to CRMData Quality Standards are systems and documented naming conventions. They represent, define, and format common types of data before database integration. Often enforced through standard templates, forms, or software, they are necessary to maintain and increase data quality within CRM systems.
Consequences of not having CRM Data Quality Standards
In a recent study by Econsultancy, they estimated that the bottom line of 88% of companies studied lost up to 12% of annual revenue due to poor data quality. The costs incurred were due to marketing, ad spend, and wasted resources.
The effect of poor quality data goes beyond just revenue. Bad data also affects employee morale and experience. When customer service representatives have inaccurate information, they have a difficult time providing help to frustrated customers.
Some of the biggest losers in the face of bad data quality practices are the sales representatives who go to meetings unarmed, having the wrong information regarding the client, and wasting their time creating proposals for the wrong kind of customers.
Without proper data quality standards, companies run the risk of both losing sales and losing the trust of their employees.
Creating a standard for all the data encoded into your CRM system is the first step in maintaining data quality. Through a consistent data entry structure, both the data encoders and the CRM system process data faster, more accurately, and effectively.
Besides saving time and money, it reduces the likelihood of bad data in all its forms – fraudulent, invalid, duplicate, obsolete, and incomplete. Strong data quality standards create reliable reporting and analysis.
Strong Data Quality Standards ensure that your company is compliant with data regulations and prevent miscommunication among internal teams. When employees know that the data given to them is accurate, they can contest unreasonable targets, focus on the high priority clients, and make sure that the right person is credit for their success.
Overall, data quality practices lead to better relationships with your customers. When customers feel heard and remembered, they are more likely to trust and engage with your brand leading to a more meaningful relationship and higher sales.
Getting Professional CRM Data Entry
In conclusion, increasing data quality is not a one time job. It requires consistent enforcement of data quality standards. While this may sound straightforward, there are many reasons why upholding a data quality standard is not easy for every company.
Thankfully, you don’t have to do it alone. In recent times, there have many multiple service providers who can help you uphold data quality standards as painlessly as possible. With their machine learning-enabled voice to CRM technology, Hey DAN is the perfect partner to make sure that your data entry process is always up to standard.
Hey DAN eliminates the hassle of the data entry experience and allows your teams to integrate quality data with just a call. Additionally, Hey DAN can increase your overall data quality by providing you with regular data management, data cleaning, profile updating, and more.
A Quick Guide on Expense Reporting for Employees
/in Articles, CRM Data Entry, Expense ReportingExpense reports are documents that employees submit to employers to request reimbursement for the expenses incurred while completing a task for them, such as traveling to meet clients, nurturing relationships, or closing deals.
What does an expense report contain?
Expense reports contain itemized lists that lets employers accurately know how much was spent by the employees on official business. While each company will have its own requirements for expense reports, some of the things that they may contain are the following:
These details will be cross-validated by both internal accounting procedures and external auditors. Only after validating can employees be reimbursed.
What are some common examples of expenses reported?
Some common expenses that employees file for include transport expenses for personal vehicles, petrol, flights, entertainment expenses for meeting clients, and lodging expenses such as hotel rooms, food, and utilities.
How much can employees reimburse?
Each company will have its own set of policies and procedures concerning expense reporting and reimbursement. Most companies have a maximum budget that is reimbursable either stipulated in their contract or the original budget request form that employees submit before paying for the expense.
How are the expense reports submitted?
Often logged in the form of a spreadsheet template or through an expense report software, many companies will also require supporting documents such as the scanned and physical copy of their official receipts.
Most companies will have specific deadlines for employees to file for reimbursement, usually anywhere from within a week to a month. Should an employee fail to submit the expense report during the allotted submission window, companies can choose not to reimburse them.
Why do companies require expense reports?
Companies need to keep track of exactly how much they’re spending for them to create a better budget in the next financial planning season. If the management has no visibility, they will not know the actual costs necessary to operate their businesses. With this, employees may need to use their own money out of pocket to make up for it.
Another reason is that companies regularly utilize these expenses to increase their tax returns. If employees do not provide the right supporting documents for their submissions, the government may count them as taxable income.
Hiring Professional Help
Filing your expense reporting as an employee is beneficial to both you and your employer. Besides being able to reimburse how much you’ve paid to do your role, you’ll also be helping your employer improve their budget procedures and get some tax benefits as well.
If you think the process is too much of a hassle, you can work with companies like Hey DAN that can do professional CRM Data Entry services that would be able to handle the expense reports for you with just a single call. Never miss an expense reporting deadline, any need to fill up templates, get your money back, and enjoy the benefits of expense reporting without the stress that comes with it.
6 Ways To Increase CRM Data Quality
/in Articles, CRM Data EntryQuality data can help companies earn more, spend less, and scale in the best ways possible. But not all data is useful data. Not only that, quality data needs a lot of work to stay clean, updated, and usable. While it’s not a walk in the park, it’s definitely worth doing.
Here are six ways for companies to improve their CRM Data quality:
Key Data are components essential to a holistic view of your customer. Depending on your company’s business model and industry, it can mean anything from age, customer lifecycle value, cart size to even recurring purchases. Every company will have its own setup for what constitutes good data, but you need to know what good data looks like for you to make sure that these are mandatory.
Create Data Entry Guidelines
The first rule to having good CRM data quality is to make sure that any data encoded into the CRM system is good data – clean, usable, and complete. Companies need to make sure that everyone responsible for populating the CRM software is made aware of the rules and guidelines to maintain its cleanliness.
Establish Defined Form Values
Recurring information such as dates, time, and locations should have a defined list of values, eliminating the need for data entry professionals to accidentally misspell, omit, or even forget to input the acquired customer information.
Routine Data Cleaning
While many opportunities come with good data, there’s plenty of bad data to go around. Routine data cleaning should include identifying data that may be fraudulent or duplicate. To avoid wasting resources, companies need to invest in creating a system that regularly checks for bad data.
Data Management
No matter how to clean data is when entered into the CRM system, it has to be regularly updated and cleaned by data cleaning professionals. Point persons change jobs, and customers change addresses. Their contact details and individual preferences will change with them. To manage relationships better, companies need to invest in keeping track of where their customers are in the buyer’s journey at all times.
Professional CRM Data Entry Services
Many companies don’t have either the right system or knowledge on how to maintain a CRM system with quality data. With this, they often fall prey to purchase several software and tools that they may not actually need or know how to use. Hiring professional help can help you determine what systems are the best for your company.
With thousands of data management tools available on the market today, managing data quality has never been so accessible. It might be tempting to go for products and services right away, but sometimes all you need is one.
Hey DAN offers a variety of data management services such as data entry, clean up, and updating that is sure to keep your data of good quality. With their machine learning-enabled voice to CRM technology, they can help your company data good with just a call.