The key to a successful implementation of voice to CRM is ease of use. The user should only have to speak. That’s it. There should be no need to clean the content, to modify and confirm the parsing of the data and there should be no additional buttons or clicks required to commit the information to the CRM.
The challenge is a 100% technology solution only gets us about 80% of the way there. The last 20% of the work is left to the user, which is too cumbersome and annoying. Voice to CRM is best leveraged when all work required to ensure accuracy is completed behind the scenes so the sale rep can focus on what they do best – selling. This is why Hey DAN combines technology and intelligence to ensure that the fields within your CRM are accurately populated without the need for a user to intervene. Hey DAN marries the best of both worlds by leveraging the latest voice to text technology, machine learning algorithms along with CRM integration tools but with the support of humans to ensure accuracy along the way. As a result, Hey DAN is the most accurate voice to CRM tool that actually improves sales performance.