Hey DAN Zoom App – User Guide

How to Add the Hey DAN Zoom App

1. Find the App: Navigate to the Zoom App Marketplace and search for Hey DAN.
2. Install: Click on the Hey DAN listing and click Add (or Install).
3. Sign In: When prompted, log in using your Zoom account credentials.
4. Authorize: Review the requested permissions (including Real-Time Media Streamsaccess) and click Authorize (or Allow) to complete the setup.

How To Use the Hey DAN Zoom App

Prerequisites

The Hey DAN app is added to your Zoom account.
You have scheduled or created a Zoom meeting.

Step-by-Step Instructions

1. Schedule / Create a Meeting:

Open Zoom and schedule a future meeting or create an instant meeting.

2. Submit Meeting Details to Operations:

Send your meeting details (including the Zoom meeting link, date, and time) to the Hey DAN Operations team to register your meeting for live capture.

3. Receive Confirmation:

Operations will add the meeting to the scheduled meeting list and notify you once confirmed.

4. Start Your Zoom Meeting:

Launch the created Zoom meeting at the scheduled time using the exact Zoom account used during installation.
The Hey DAN service will automatically join the live meeting session.

5. Verify Connection:

An on-screen notification banner will appear in the live Zoom meeting window indicating that audio streaming is active.

6. End or Stop Capture:

Stop the Hey DAN app at any time by clicking the in-meeting notification pop-up and click stop access, or you can simply end the meeting.

How To Remove the Hey DAN Zoom App

1. Log in to your Zoom App Marketplace account..
2. Click Manage in the top-right corner.
3. Select Added Apps from the left navigation menu.
4. Locate Hey DAN in your installed apps list and click Remove.
4. Select a reason for remove and click Remove to finalize deauthorization.‍

Troubleshooting & FAQ

Issue	Potential Cause	Solution
Hey DAN is not connecting to the meeting	The meeting was not submitted/registered with Operations prior to starting, or the meeting link changed.	Ensure you submitted the correct meeting link, date, and time to the Operations team before launching your meeting.
No on-screen notification in Zoom	Signed into a different Zoom account than the one used during setup.	Sign out of the Zoom desktop app and log back in using the exact Zoom account that authorized the Hey DAN app.
Authorization Error during installation	Zoom Admin pre-approval is required.	Contact your organization's Zoom Administrator to request pre-approval for the Hey DAN app in the Zoom Marketplace.