SAP CRM, an early Adoptor

One of the key tasks of any business is managing their customer relationships. This runs the gamut from initial interactions and lead generation all the way to closing a sale. One of the key ways that businesses have been doing this is via customer relationship management (CRM) tools like SAP CRM. With so many options to choose from, we take an in depth look at what this CRM has to offer from its setup all the way to key integrations like voice to SAP CRM to determine whether it’s worthwhile getting.

A Brief History

SAP’s foray into CRMs goes all the way back to the very early 1990s where they looked at CRM related functionality as potential modules for their enterprise resource planning platform. This trend followed all the way into the 2000s when they finally offered its first stand-alone product. It was only in 2011 that SAP actively aimed to take on market leader Salesforce by shifting more towards cloud based applications. That’s not to say that its on premises options aren’t viable—in fact there remains thousands of companies who rely on the software.

The Big Benefits

Being cloud based, it also allows for remote access that is increasingly becoming the norm in the business world today. Such feature also easily enables collaboration between field representatives, internal assistants, product managers and business leaders. With SAP CRM’s built-in forecasting tools, users are immediately provided with insights that are advantageous in driving sales and engaging existing customers. Personalization, from a  single user to a company perspective, is also easily achieved through its many customization features. It allows business to quickly adjust or  streamline processes which are aligned with their usage of the tool.

Travel and Expense Management

Process automation is easily achieved with Concur – a widely utilized system by many industries to monitor and manager travels and expenses of their field personnel. With such solution being SAP, synchronization with SAP CRM, as well as consistent maintenance of such fusion, is easily achieved.  It gives business big value for their investments.

Voice Integration

Voice to SAP CRM integration is another advantage of this platform . Traditional methods of inputting data have always been prone to human error. This is unacceptable when a single number or letter noted wrong can spell the difference between a viable contact and a hard bounce. Voice integration

Why Go for HubSpot CRM

Sales is always about the numbers, yes, but it’s also important to keep tabs on your  relationships with customers. An unabridged record of your interactions with them is key to sizing up further opportunities.  That’s why many businesses today can’t do without customer relationship management (CRM) platforms that allow them to efficiently assess business potentials with their clients. There are so many to choose from out there, and with new players like HubSpot throwing their hats in the ring, it can be a challenge to choose what suits your needs best. We take a look at Hubspot and highlight its advantages. particular benefits—including innovative voice to Hubspot CRM—to help make you choice easier.

The Big Benefits

As advertised, it is 100% free and will always be. Businesses can explore its basic functions without being tied to a contract. It also allows entry of up to 1,000,000 contacts with no expiration date for an unlimited number of users. That’s a big package for something you don’t have to pay for. Designed to work natively with today’s widely used web browsers, it frees users from the hassle of arduous software installations From a UI standpoint, operation is a breeze from creating profiles, to organizing customer interactions, and most importantly for managers, tracking performance. HubSpot also hosts regular conferences for users to learn more about their latest releases and features. Furthermore, accessible through their website are inbound marketing events with their partners across the globe.

Effective Tracking

If you’ve ever wanted to more effectively track customer interactions in a chronological manner, HubSpot CRM offers the Contact Timeline. This is a record of every interaction between your customer relations team and your customer. This makes it very easy to see what happened when as well as send follow up emails in a timely manner.

Convenient Integrations

Being a certified premier Google partner is also one of the biggest appeals of HubSpot CRM.  That means easy integration with Gmail and a lot of other Google applications . It provides users quick access to customer details on the CRM platform  as they utilize other apps for their business activities. HubSpot CRM even comes with five email templates for users to utilize and store. It also easily integrates with Shopify, Zapier, Salesforce and Microsoft Dynamics. Convenience was definitely a top priority when it was designed..

Voice to HubSpot CRM Integration

A robust CRM system will serve its function if customer data goes into it.  Oftentimes, the task of entering data is assigned to field personnel who interact with customers almost on a daily basis. Because of it, it is beneficial for businesses to utilize a voice solution that works well with their CRM tool to ensure expedient and accurate data entry. This is where HubSpot CRM is also advantageous as it can be easily integrated with voice to CRM solutions like Hey DAN. Optimal customer relationship management can be easily achieved with synchronization of Hey DAN to HubSpot CRM.

Microsoft Dynamics 365

No business succeeds without effective  solutions that cover everything from nurturing leads, tracking deals, monitoring interactions to closing sales. And Microsoft —  a giant in the tech industry — has long forayed into such field through its Microsoft Dynamics line. But what makes their customer relationship management solutions — specifically Microsoft Dynamics 365 —  stand out? We take a look at its origin, evolution and advantages of its current offerings. .

A Brief History

Microsoft Dynamics CRM began in 2001 with Microsoft’s acquisition of iCommunicate. The merger lead to the production of a web-based CRM application intended for small and medium businesses. web based CRM application, In 2003, version 1.0 of what was then called Microsoft CRM was launched. It offered email campaign management and the most rudimentary of contact management. The later versions would see a shift towards the now-popular 365 brand as well as wider integrations with Microsoft software like Outlook.

The Big Benefits

Microsoft Dynamics 365 seamlessly integrates with many applications like Word, Outlook, SharePoint and Cortana and even Skype. Such feature saves users time by totally eradicating the need for double entry when dealing with several applications. It also allows easy collaboration when working with several people on customer relationship projects. The mobile app also highly customizable creating a more personalized workspace for users which helps them quickly accomplish their tasks. Better knowledge of clients can also be achieved through the platform’s social listening tools which allow users to see what their contacts are up to. The Pro license allows access to InsideView which gives users understanding of their customers purchasing behavior.


Voice Integration

Out of all the conveniences it offers, its capacity for voice to Microsoft Dynamics CRM integration is what would appeal most to people on the go — the sales team. Voice recognition technology such as Hey DAN can be leveraged to quickly gather data and information for storage in this particular CRM platform. In fact, it is the perfect supplement to any tool  designed to capture customer information like Microsoft Dynamics CRM. Substantial data gets into the system which allows it to create a clear picture of the value gained from every customer interaction.

 

Lead Generation Challenges and CRM Adoption

Lead generation is key to the success of businesses across different industries. This core task is not only essential in the field of sales but also in marketing where increase of influence and gaining insights from new markets are often top priorities. Interactions with prospects need to be systematically recorded for ease of predictive assessments. . Such goal can be achieved with the use of a Customer Relationship Management (CRM) system,for ease of access and entry of information Such system also enables businesses to automate analysis of customer data that get into it. However, it comes with a number of challenges. Let’s go over the more daunting ones and how to overcome them.

Building Up The Courage

Gathering information is tricky — more so if you need to gather it from complete strangers. The good news is these days, it can be accomplished by simply commissioning third-party lead generation services. Some even offer a 100% money-back guarantee or you only pay for every successful lead.. If you wish to do direct engagements, it helps to offer something of value as an exchange for information. Product samples work best. Also, make sure to clearly state how their information will be stored and utilized. Social networking sites are also useful in expanding your reach as you perform this task.   .

Finding Leads

One  option that’s proven to generate the most number of leads is participating in trade shows and conferences. The reason is people in such events are already interested in your industry and most likely hunting for the kind of product or service you offer. As you interact with participants, it helps to have a voice to CRM Solution handy in to quickly  collect data from them. Timely capture of your interactions is essential for complete entry of the details into your system. Another approach is set up booths and installations in malls or other areas with high foot traffic. As mentioned above, pair this up with giveaways or anything of value and you’ll find it a lot easier to draw people in.

Quick Data Entry

When performing lead generation in the field, you want to spend most if not all of your time interacting with people. The more face-to-face contacts you do, the more chances of discovering opportunities. You then have to utilize a credible  voice to CRM solution so you won’t have to worry about the data entry part of the job.It has to be one that captures recorded speech and automatically assigns details into proper fields in your CRM. You don’t want to worry about sorting the data for entry later on — the voice solution has to do it for you.. It  allows you to be more productive and efficient in performing your main function.

Voice to CRM technology has come a long way and is proving to be an invaluable tool for sales and lead generation teams. When looking for a speech recognition solutions, professionals want one that is combined with the power of human intelligence to deal with nuances of speech and differences in pacing. . Hey DAN has a proven track record of success in providing such convenience to their customers.Businesses from varied industries have benefited from their tested voice to CRM system offerings. Their subscription to Hey DAN enabled their success in generating leads.

A quick look at Oracle CRM

In a world where AI and predictive analytics  is becoming key to every business’ success, quality and timely data entry is essential. Sales people’s capacity to convert leads into paying  customers relies heavily on their usage of accumulated and properly sorted data in relationship building It is then critical for businesses to invest in customer relationship management systems that can be easily integrated with voice recognition solutions for ease of storage, access and, the most taxing part for field sales representatives, data input. Oracle, one of the most trusted names in the IT industry, offers such and many other advantages through Oracle CRM. Let’s go over the detailst here.

Ease of Setup 

No one wants to go through an intricate process to start using any application. Furthermore, people get discouraged when operating a software requires purchasing of another one. The  plug-and-play design of Oracle CRM’s cheaper On-Demand package frees up users from such inconveniences as it only requires a web browser to access.  Their On-Premises option, while costly,  is suitable for larger enterprises that are more particular with data traffic control.  Monitoring and management of data that flow through it to businesses’ data centers is effortlessly achieved with the plug-in inclusions of the package. Both packages can be easily modified and synchronized with other systems such as SSO, expense tracking and speaker recognition solutions.

Voice Integration

One downside of Oracle CRM is its clunky UI. Having been around for a while, its design is a tad outdated and not as intuitive as the newer options in the market.  However, voice to Oracle CRM solutions enables business to easily overcome this challenge . A perfect example is Hey DAN which allows users in the field to simply speak customer data into it.. The API design of Oracle CRM enables quick integration with such CRM data entry service. The fusion makes it worlds easier for field personnel to efficiently capture customer data. It  allows them to focus on what they are primarily hired to perform which is to close sales deals.